Refund Policy

If SafariAnts offers a paid product, subscription, promotion or other paid service, the price, billing frequency, key conditions and any product-specific refund terms should be shown before you confirm the purchase. Those terms form part of the purchase arrangement and apply alongside this policy. If no paid product or payment was offered by SafariAnts for your transaction, there is no SafariAnts payment to refund.

Contact us if you believe you were charged more than once for the same purchase, charged for a transaction you did not authorise, charged an incorrect amount, or paid for a service that was not provided as described. Please contact us as soon as reasonably possible and, where practical, within 30 days of noticing the issue.

Email legal@safariants.com with the account email or username, a description of the issue, the date and amount of the charge, and any order or transaction reference you have. Do not send your full card number, password or other unnecessary sensitive credentials. We may ask for limited additional information to verify the transaction.

We will review the information and respond with the outcome or any next steps. Where a refund is approved, the timing for funds to appear depends on the payment provider or financial institution. We may offer a correction or other appropriate resolution where permitted by law and the circumstances.

If you paid a hotel, attraction, travel operator, app store or other third party directly, that provider’s booking, cancellation and refund terms apply to the payment. SafariAnts cannot promise a refund for a transaction that we did not process. Contact the relevant provider directly, and contact us if you need help identifying the source of a SafariAnts-related charge.

We may update this policy as our services or payment arrangements change. The current version will be published on this page with its update date. Changes do not remove rights that apply to an earlier purchase under applicable law.

For refund enquiries, email legal@safariants.com.